Refund Policy for Accordion Shop
At Accordion Music Shop, we take great pride in the quality and craftsmanship of our instruments. We understand that purchasing an accordion is a significant investment and that satisfaction with your purchase is paramount. To ensure our customers are completely satisfied, we have established a comprehensive refund policy.
Domestic Orders (Within the United States)
- Full Refund (100%):
- Eligibility: If you are not completely satisfied with your purchase, you may return the item within 7 calendar days of receiving your order.
- Conditions: The accordion must be in its original condition, with no signs of wear or damage, and accompanied by all original packaging and accessories.
- Partial Refund (80%):
- Eligibility: If the return is initiated after 7 calendar days but within 30 calendar days of receipt, you are still eligible for a partial refund.
- Conditions: The accordion must be in its original condition, with no signs of wear or damage, and accompanied by all original packaging and accessories.
International Orders
- Up to 95% Refund:
- Eligibility: International customers can receive up to 95% refund if the return is initiated within 7 business days of receiving the item.
- Conditions: The accordion must be in its original condition, with no signs of wear or damage, and accompanied by all original packaging and accessories.
- Partial Refund (80%):
- Eligibility: If the return is initiated after 7 business days but within 30 calendar days of receipt, you are still eligible for a partial refund.
- Conditions: The accordion must be in its original condition, with no signs of wear or damage, and accompanied by all original packaging and accessories.
Why We Offer This Policy
- Customer Satisfaction: We believe that customer satisfaction is the cornerstone of our business. This policy reflects our commitment to providing you with high-quality products and excellent customer service.
- Confidence in Our Products: We are confident in the quality and craftsmanship of our accordions. This policy is a testament to our belief that you will love your purchase.
- Hassle-Free Shopping Experience: We aim to make your shopping experience as seamless and risk-free as possible. Knowing you have the option to return the product if it doesn’t meet your expectations gives you the freedom to shop with confidence.
- Building Trust: We value the trust you place in us when making a purchase. By offering a generous refund policy, we hope to build and maintain long-term relationships with our customers.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [Customer Service Email] or call us at +1 (585) 376 2614 to initiate the return process. Provide your order number and reason for the return.
- Return Authorization: You will receive a return authorization number and detailed instructions on how to return your item.
- Shipping the Item: Carefully repack the accordion in its original packaging and include all accessories. Ship it back to us using a trackable shipping method. We recommend insuring the shipment for its full value.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.
We appreciate your business and look forward to serving you. Thank you for choosing Accordion Music Shop!